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Help for heroes: Aging veterans often need system guidance

Where to get help

Department of Military Affairs, Veterans and Disabled Services for the city of Jacksonville: (904) 630-3680.

Veterans Administration Outpatient Clinic in Jacksonville: (904) 232-2751, ext. 3005 to reach a veterans' service officer.

Also, www.floridavets.org.

What you need to ask

Shirley Galloway, of the Veterans Administration office in Jacksonville, said veterans or their families who face the issue of long-term care should consider these 10 things as they start to look for help:

Dick Spence, 82, has no complaints about the hearing aids he's been getting from the Veterans Administration, the result of too many percussive explosions on a rifle range almost 60 years ago.

The VA has been great in helping with those. But when it comes to getting deeper into the system? That's had him stymied.

About eight years ago, a VA worker even suggested the Army vet apply for more benefits. He tried.

"It was so tedious, I quit," he says.

That's a common story, say those who help vets. Aging veterans of World War II, Korea and even Vietnam face a particular set of challenges when looking for help: Paperwork, bureaucracy and computers can be daunting, even overwhelming. Easy answers and short cuts are in short supply. Failing health only makes the process harder.

Often, elderly vets need help just finding help.

"Being on your own, you've got two chances," said 87-year-old Air Force veteran Ralph Mason. "Slim and none."

Luckily, help is out there, said Bob Buehn, chief of Military Affairs, Veterans and Disabled Services for Duval County - whether it's seeking a service-connected disability, finding nursing home care or looking for a pension to cover bills. Help is even available for surviving spouses.

"It's tricky on your own, and you might miss something," Buehn said. "We finds vets all the time who have benefits that would be coming to them that they don't even know about."

His agency's charge: to help guide vets through the complicated paperwork and appeals system of the Veterans Administration.

Buehn's office is similar to those in every county in the state, although with six case workers it's larger than most.

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